All the garments that are in stock are dispatched within 2-3 days after the order has been placed. For all items available on backorder, please allow up to 10-20 business days for your garment to be completed by a professional seamstress. Please, check the exact term of backorder preparation at the product page. Please note that during sale and holidays period processing your order can take more time.
We are here to provide you with the best customer service. If you have any questions regarding the shipping or want to receive your order faster contact us via [email protected] or Instagram @overtheseadress.
Standard worldwide delivery is processed by UkrPost. You can check the status of your order using the tracking number on the UkrPost website: https://www.ukrposhta.ua/en.
Fast Delivery is processed by Nova Poshta Global/UPS. Fast Delivery is currently available in Europe, the USA, and Belarus. You can check the status of your order using the tracking number on the NPGlobal website: https://npglobal.com.ua/en/
Express worldwide delivery is processed by DHL. You can check the status of your order using the tracking number at the DHL website: www.logistics.dhl.
We will send you a tracking number in the Shipping notification email once your order is ready.
Please note that we use external shipping services and any delays occurring on their side are at the responsibility of the shipping company.
TAXES & DUTIES
The charges, if any, at the destination point are not included in the price at the check-out. Please check with your country’s customs office to determine these costs.